At LEXI, we want you to be completely satisfied with your purchase. Every order is carefully checked before being shipped to ensure it reaches you in perfect condition.
Exchanges
You may request an exchange within 14 days of receiving your order, provided that:
- The product is unused and in its original condition.
- The sunglasses have no scratches, damage, or visible signs of use.
- The original case, packaging, and included accessories are returned with the product.
- The product is returned in the same condition in which it was received.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the product must be unused, undamaged, and returned in its original condition with the original case, packaging, and included accessories.
Once we receive and inspect the returned product and confirm that it meets our return requirements, we will proceed with the refund process.
Damaged or Incorrect Items
If your order arrives damaged or different from what you ordered, please contact us within 48 hours of receiving your order and provide clear photos of the product and packaging.
We will review the issue and arrange an appropriate solution, which may include replacing the product.
Shipping Costs
- If you request a return or exchange due to a change of mind or personal preference, the customer is responsible for the applicable return or exchange shipping costs.
- If the product is damaged, defective, or incorrect, LEXI will cover the necessary shipping costs to resolve the issue.
Items Not Eligible for Return or Exchange
Returns and exchanges cannot be accepted if:
- The product has been used or shows visible signs of use.
- The sunglasses have scratches or damage caused by misuse.
- The original case, packaging, or essential accessories are missing.
- The return or exchange request is made after the 14-day period.
- The product has been modified or altered after delivery.
How to Request a Return or Exchange
To request a return or exchange, please contact us through the contact method provided on the LEXI website.
Please include your order number and the reason for your request.
Our team will review your request and provide you with the next steps.
Important Note
LEXI reserves the right to decline a return or exchange request if the product does not meet the conditions outlined in this policy.
LEXI reserves the right to update this Return & Exchange Policy when necessary. Any updates will be published on this page.